Replacement/Repair Policy

Since each item is handmade to order, all sales are final.

Bespoke Wood Creations, Australia (BWC) does not accept returns and/or refunds on any of their products.

In the case a replacement or repair has been agreed to by both BWC and the Buyer, it is the Buyer's responsibility to package and return item(s) in question to BWC’s nominated location, within 3 business days from the date agreed.

Upon return, BWC will either repair or replace and package/recrate and ship back to the Buyer.

To be eligible for a replacement/repair, the item must be in the same condition that the Buyer received it, unworn or unused, with tags, and in its original packaging.

The Buyer will also need the receipt or proof of purchase.

To start a repair/replacement process, the Buyer can contact BWC at bespokewdcreations@gmail.com.

If the Buyer’s request is accepted, BWC will send the Buyer a note confirming the agreement, as well as instructions on how and where to send your package.

Items sent back to BWC, without first requesting a replacement/repair, will not be accepted.

The Buyer can always contact BWC for any replacement question at bespokewdcreations@gmail.com.

Unfortunately, BWC cannot accept returns on sale items or gift cards.

 

Damages and issues
Due to the size and weight of their furniture Bespoke Wood Creations, Australia (BWC) only ships via Common Freight Carrier.

It is the Buyer’s responsibility to inspect their order upon reception and contact BWC immediately if the item is defective, damaged or if the Buyer receive the incorrect item, so that BWC can evaluate the issue and take a suitable course of action.

If the Buyer receives their order and there is visible damage to the Crate and/or FURNITURE, please do not accept the shipment.

Do not Sign Delivery documents, write on, or initial any shipping paperwork from the Freight Carrier.

If they demand that the Buyer sign, write, or initial anything Only Mark Damaged - please contact BWC right away and let BWC know so that they liaise with the driver.

This is very important that the Buyer do not sign, write on, or initial any paperwork.

If the Buyer do not refuse the shipment, BWC will not be able to take suitable course of action, since the Buyer signed the shipping paperwork as "received in perfect condition".

BWC do not issue refunds for damaged items.